Your Turkish Airlines compensation claim is denied.
Dealing with the Turkish Airlines compensation process on your own can be frustrating, especially when you’re unsure if you’re eligible for compensation. So, what’s your next move if your claim has been rejected? Is it worthwhile to persist in seeking compensation? Absolutely! Consider entrusting your claim to a flight compensation firm to handle it for you. But remember, that’s just one of several options available.
You are perfectly entitled to continue fighting for your rights.
Your Turkish Airlines Compensation Claim Is Denied. Now What?
Your Turkish Airlines compensation claim is denied. What’s the next step?
Don’t fret – there are alternative routes to secure compensation from Turkish Airlines.
However, before you move forward, it’s crucial to revisit your understanding of the law. Consult Regulation (EC) No 261/2004 to ascertain if you’re eligible for flight compensation.
Since Turkish Airlines is not a European airline, these EU regulations are applicable only to Turkish Airlines flights departing from the EU and the UK.
As Turkish Airlines is a non-European airline, these EU regulations apply only to Turkish Airlines flights departing from the EU and the UK.
1. Partnering With Flight Compensation Companies
The easiest approach is to partner with a flight compensation company.
This involves completing an online claim form, providing them with copies of your boarding pass and passport, and lodging the claim. The company takes over the rest of the process, freeing you from any further stress. There’s no need for you to communicate directly with Turkish Airlines.
If there are any specific questions that only you can answer, the flight compensation company will contact you. The main disadvantage of this approach is the service cost. Typically, flight compensation companies charge around 25-45% of the compensation amount.
Our partners offer such services.
When choosing this option, here is all you will have to do:
And that’s it — the rest is handled by professionals.
* Your boarding pass and passport or ID copy.
What is the cost associated?
Typically, the fees amount to about 25 to 45 percent of the compensation. The remaining amount is transferred to you. If you don’t receive any compensation, you won’t be required to pay. Always find out about the fees before making a claim.
Read more:
- How to Claim Turkish Airlines Compensation?
- Your Turkish Airlines Refund Is Taking Forever. How Can You Expedite It?
2. Contacting the National Enforcement Body in Your Flight’s Departure Country
Working with a flight compensation company isn’t your only recourse.
Getting in touch with the National Enforcement Bodies (NEB) would be the next logical step if your independent approach to contacting the airline has been met with denial or no response. Please note that this service is free of charge. However, the process is not as simple as teaming up with a flight compensation company and can be time-consuming. The NEB typically takes at least 2 months to process your claim.
One major downside is that even if your claim is successful, there is no guarantee that you will receive compensation. Turkish Airlines has the option to deny it.
You can find the National Enforcement Bodies’ list here.
The National Enforcement Bodies assist passengers in the event of denied boarding, flight delay or cancellation, as well as enforces the regulation Regulation (EC) 261/2004 and makes sure passengers are treated according to these rules.
3. Taking Your Case to Court
Your Turkish Airlines compensation claim is denied.
The next course of action would be taking the matter to court.
Obtaining a favourable verdict from the NEB is highly advised before moving forward, as it can substantially strengthen your case against the airline (Turkish Airlines in this situation).
Although it is the most complex choice, it often produces the best outcomes. Before taking your complaint to court, make sure your claim is legitimate. Understand your rights and construct your argument carefully. Only when you confirm that escalating the matter to court is worthwhile, include any NEB ruling that confirms your eligibility for compensation in your court documents.
Keep in mind, that legal proceedings may result in additional costs.
As Turkish Airlines is a non-European airline, these EU regulations apply only to Turkish Airlines flights departing from the EU and the UK.
Extraordinary Circumstances
Airlines commonly dodge providing a clear reason when rejecting your claim.
They typically offer a vague explanation and leave it at that.
The “extraordinary circumstances” label is frequently used.
The reason is straightforward – giving compensation doesn’t improve the airline’s profits. That’s why airlines try to avoid paying compensation. They take advantage of the fact that many passengers are not fully aware of their rights. So, be careful if you encounter this term in the future.
According to EU regulation 261/2004, airlines are not required to provide flight compensation in cases of extraordinary circumstances. These circumstances include severe weather, social and political unrest, and hidden manufacturing faults. True, only hidden manufacturing defects are recognised as extraordinary circumstances. The majority of technical issues are deemed the airline’s liability.
Moreover, adverse weather is not always considered an extraordinary circumstance. In certain cases, the weather is completely predictable, such as winter snowfall (unless it is an unusual event). In these situations, it is expected that the airline will take the necessary measures to ensure the flight departs as scheduled.
Find out the actual reason for the flight delay or cancellation.
As Turkish Airlines is a non-European airline, these EU regulations apply only to Turkish Airlines flights departing from the EU and the UK.
When Can You Get Flight Compensation From Turkish Airlines?
There are multiple scenarios where you are warranted in requesting flight compensation.
These situations include flight delays, cancellations, and instances where you are prohibited from boarding due to overbooking.
As Turkish Airlines is a non-European airline, these EU regulations apply only to Turkish Airlines flights departing from the EU and the UK.
1. Flight Delays
Under EU regulation 261/2004, passengers are entitled to compensation if their flight arrives at the final destination with a delay exceeding three hours.
The amount of compensation depends on the duration of the delay and the total distance of the flight. For example, if a flight from Warsaw to Berlin, which is a short journey of less than 1,500km, is delayed by 4 hours, passengers are eligible for a compensation of €250.
Read more: Turkish Airlines Flight Delay Compensation
2. Flight Cancellations
If your Turkish Airlines flight from a European airport is cancelled without at least two weeks prior notice, you are entitled to compensation (if the cancellation is the airline’s fault). The amount of compensation depends on the distance of the flight and the delay in reaching your final destination.
For instance, if your flight from Riga to Istanbul, a medium-distance flight between 1,500km and 3,500km, is cancelled without sufficient notice and you arrive at your destination more than four hours late with a replacement flight, you may be eligible for a compensation of €400. Alternatively, you can choose to receive a full refund instead of an alternative flight.
Read more: Turkish Airlines Flight Cancellation Compensation
3. Denied Boarding Due to Overbooking
Airlines often overbook flights, expecting that some passengers won’t show up.
If you’re denied boarding due to overbooking and you didn’t voluntarily give up your seat, you may be eligible for compensation.
The amount of compensation depends on the distance of the flight. For example, if you’re travelling from London to Toronto, a long-haul journey of over 3,500km, and you’re denied boarding because of overbooking, and you arrive at your destination more than three hours late, you can claim €600 in compensation.
Read more: Turkish Airlines Denied Boarding Compensation
As Turkish Airlines is a non-European airline, these EU regulations apply only to Turkish Airlines flights departing from the EU and the UK.
Your Turkish Airlines compensation claim is denied? Do you have a first-hand experience of denied Turkish Airlines compensation claim? Did you take the case to NEB or court?